Last updated: May 22, 2026
Welcome to the Bossesale FAQ. Below you’ll find clear answers based on our actual policies. If you need further help, please contact us using the information at the bottom of this page.
Ordering & Shipping
Q: Do you offer free shipping?
A: Yes. We offer free standard shipping on all orders to the 48 contiguous United States. We do not ship to Alaska, Hawaii, U.S. Territories, or international addresses. There is no minimum order requirement.
Q: How long does it take to process and deliver my order?
A:
- Processing time: 1–2 business days (Monday–Friday, excluding major holidays).
- Delivery time: 3–5 business days after processing, within the contiguous U.S.
You will receive a confirmation email when your order ships.
Q: Can I track my order?
A: Yes. Once your order is shipped, we will send you a tracking number by email. Please allow up to 24 hours for the tracking status to update.
Q: Which shipping carriers do you use?
A: We work with several reliable carriers (e.g., USPS, FedEx, UPS, DHL). The carrier is randomly selected based on availability, package weight, and destination. We do not guarantee a specific carrier.
Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. All transactions are SSL‑encrypted, and we do not store full credit card numbers on our servers.
Returns & Refunds
Q: What is your return policy?
A: We accept returns only for defective or quality‑related issues. You may request a return within 30 calendar days from the delivery date. The item must be unused, in original condition, and with all original packaging.
Returns for reasons other than quality issues (e.g., change of mind) will not be accepted.
Q: How do I start a return?
A: Contact us at info@bossesale.vip within 30 days of delivery. We will provide you with a free prepaid return shipping label and instructions.
Q: Do I have to pay for return shipping?
A: No. For approved quality‑related returns, we provide a free return shipping label. There is also no restocking fee.
Q: How long does it take to get my refund?
A: After we receive and inspect your returned item (usually within 1–2 business days), we will process your refund to the original payment method. Depending on your bank or credit card issuer, it may take an additional 7–10 business days for the refund to appear on your statement.
Product & Quality
Q: What does “quality issue” mean for a return?
A: A quality issue means the product arrived defective (does not work as intended), damaged, or with a manufacturing flaw. We do not accept returns for normal wear and tear, misuse, or accidental damage caused after delivery.
Q: Where are your products shipped from?
A: All orders are fulfilled from warehouses within the United States. The exact shipping origin may vary by product.
Customer Support
Q: How can I contact customer support?
A: You can reach us through the following channels:
- Email: info@bossesale.vip (fastest response)
- Phone: +1 (925) 699-8126
- Mail/Return address: 511 Westbranch Rd, Los Gatos, CA 95033, United States
Q: What are your support hours?
A: Monday through Friday, 9:00 AM to 5:00 PM Pacific Time (excluding US federal holidays). Emails are typically answered within 1 business day.
Q: Can I visit your physical location?
A: Our address is a business office and return facility, not a retail store. We do not offer walk‑in customer service.
Our Promise to You
All the information in this FAQ is exactly how we operate. We do not offer worldwide shipping, no‑questions‑asked returns, or free return shipping for non‑quality issues. If you find any inconsistency between this FAQ and our website policies, please contact us immediately.
For full details, please read our separate policies:
- Shipping Policy
- Refund & Return Policy
- Payment Policy
- Privacy Policy
- Terms of Service
You can find links to these pages in our website footer.